Term & Conditions

Payment

Full payment is required to process and commence with your project.
No artwork, printing, manufacturing or web related projects will start without receipt of full payment.
Goods remain the property of Smart Digital Media until paid for.

 

How long are quotes valid for?

Prices and estimates are valid for 14 days.

 

Artwork Supplied

Artwork supplied must be print ready files.
Smart Digital Media will not be held responsible for any copy / design errors committed on the part of a third party.
Hourly design rates apply to correct.

 

Use Of Own Material

We strongly advise against a client using their own material, we will not be held liable for any loss/damage sustained by the client as a result.

 

Returns

Can I exchange/return my item(s) in store?
As long as the item is in its original packing and condition, and has not been applied to any surface, and we made a mistake with it, you may return it within 14 days for an exchange or store credit.

Can I exchange an item by mail?
Before returning your order, kindly get in touch with us.

We don’t provide credit on shipping costs.
If your order was harmed in transit, please provide pictures of the damaged wall decal and the box before you open it and contact the courier company.
Please be aware that we won’t cover the cost of the return courier and will only replace the damaged decal after receiving it.

Choosing wrong colours & sizes
Requesting a vinyl sample avoids selecting the incorrect colours and sizes.
Please be advised that we will only replace the vinyl at an extra fee if you placed the mistaken order via our website and only after we have received the item.